Online T customer service

[dreamers]

To deal with an extremely private embarrassing issue we will probably be signing up for this online interactive T program. However we have one question that we thought was pretty straight forward and obvious but we were evidently dead wrong!

We hit the chat now with customer service and here’s how our chat went.

Us: if I sign up for one of your classes does the name of the class show up on the credit card bills?

Customer service Monkey: you aren’t being charged for this chat

Us: yeah but a friend said I would have to pay for the classes and I don’t want my family to see what issues I am here to work on. So, will the name of the class show up on the bills?

Customer service monkey: we wouldn’t show this chat to your family members and you aren’t being billed for it.

Me: I know but there’s another paid side to this website right? Classes a friend told me.

Customer service monkey: how can we charge you for this chat if we didn’t ask for your billing information?

Me: I Know I am not being charged to f*ck*ng talk with you. Have you seen any company that charges to talk with customer service? EVER?! Thankfully the world is not quite that screwed up yet. I am asking about charges for the services and what would show up on the cc bills.

Monkey: oh I’m not sure here’s my supervisors email address

See why I think they must have decided that the best way to keep costs low was to train monkeys to handle the instant chat button? At least they seem to be doing everything humanly possible to save us money