"I'm Sorry You Feel That Way"

[nats]

it's not a phrase that's intended as an apology and using it instead of an apology is either a misconception or dishonest.

it's initial usage, as far as we're aware was in US customer services training to calm irate customers while avoiding any suggestion of accepting blame by the company.

what it is actually saying is 'Your feelings are unfortunate and it's in no way my responsibility how you feel.' so, if you hear this from someone you consider has wronged you or someone who you expect love or compassion from it is very insulting and/or hurtful. if you hear it from a passive-aggressive customer services rep, then it's probably being used as intended ;-).